What is a brand? And how do I get one?
It’s no mystery.
‘Brand’ describes the way the outside world experiences your organisation.
The concept is easier to understand if you ditch the word ‘brand’ and think ‘personality’ instead.
An organisation’s personality, like yours, is made up of:
The way it looks - design, colours, logos, text sizes, fonts and images
The way it sounds - the tone of voice and style of communications
The way it behaves - the quality of customers’ emotional and physical experience when interacting with [...]


